Política de reembolso

The following General Terms and Conditions of Sale govern the offer and sale of products on our website ortofon.com. These terms and conditions apply exclusively to products purchased through ortofon.com. The products purchased on ortofon.com are sold directly by Ortofon A/S, with registered office in Denmark at Stavangervej 9, 4900 Nakskov, business register number, tax code, and VAT number CVR 17015028. Requests for information should be made through our Customer support.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging as Ortofon applies traceability on all products to ascertain quality in logistics. You’ll also need the receipt or proof of purchase.

 

Defect claim procedures for non-webshop purchases:

All defect claims must be returned directly to the Ortofon Authorised Partner or Dealer in the country or geographical area in which the product was originally purchased. The product in question must be accompanied by valid proof of purchase. Please preserve your product's serial number printed on the packaging and purchasing documentation in case you need support for your product.

Ortofon applies traceability on all products to ascertain quality in logistics. Therefore, all products should be returned in original packaging.

Make sure you purchase a genuine product and always buy from Ortofon webshop, Ortofon Authorized Partners and Dealers to obtain the maximum user experience and service. 

Shipping Costs for Returns:
Please be aware that when requesting a return, the customer is responsible for covering the shipping cost of returning the item to us. The incurred shipping cost will be deducted from the refund amount processed for your return.

To start a return, you can contact us at support@ortofon.dk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 

Ortofon A/S
Stavangervej 9
4900 Nakskov
Denmark
Ref: Return Order number

You can always contact us for any return questions at support@ortofon.dk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any defect to the delivered goods is regulated by the Danish Sale of Goods Act (In Danish købeloven).  

The Customer shall give notice of any defect to Ortofon no later than 2 years after the date of delivery.

The Customer shall only be entitled to claim remedy of defects in the products supplied and shall not be entitled to make any other claim for compensation, and the Customer shall not be entitled to rescind the purchase or claim a price reduction due to defects. Ortofon’s liability shall not extend to defects occurring in materials supplied by the Customer or in a design required by him, provided that the defect is not ascribable to work performed by Ortofon.

In no event shall Ortofon be liable for any, indirect or consequential loss, including without limitation, any loss of profit, wasted expenditure, corruption or destruction of data or any other amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property.

Ortofon’s liability shall not include defects arising from faulty maintenance or incorrect mounting carried out by the Customer, alterations or changes made without Ortofon’s consent in writing, repairs carried out improperly by the Customer or ordinary wear and tear or deterioration.

Ortofon assumes no responsibility that the goods will be fit for any particular purpose for which the Customer may be buying the goods.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order process and cancellation

The placement of an order by a Costumer is considered an offer and does not by itself create a legally binding agreement between the Parties. An order placed on the Ortofon website is not binding until accepted by Ortofon, by order confirmation sent by e-mail.

When the purchase order is completed, a receipt confirming the purchase order will be sent to the e-mail address that the Customer has registered. Once this confirmation receipt is sent by Ortofon, the purchase agreement is entered and binding on the Parties.

Ortofon reserves its right to cancel any order and not supply products at its sole discretion. Ortofon shall give notice to the Customer hereof as soon as possible via e-mail, and any payment made for the products shall be refunded in full.

Customer agrees to provide truthful information including name, e-mail address, mail address and billing address when placing an order.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ortofon.dk.

 

Warranty Policy

Duration of Warranty:

Ortofon provides a warranty period of 2 years from the date of delivery in accordance with the Danish Sale of Goods Act (købeloven).

Notice of Defects:

The Customer must notify Ortofon of any defects within 2 years from the date of delivery.

Scope of Warranty:

The Customer is entitled to claim remedy for defects in the products supplied, as regulated by the Danish Sale of Goods Act.

Ortofon's liability does not extend to defects arising from faulty maintenance, incorrect mounting, alterations without written consent, improper repairs by the Customer, ordinary wear and tear, or deterioration.

Liability Limitations:

Ortofon shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, wasted expenditure, corruption or destruction of data, or any other kind of loss or damage.

Exceptions:

The warranty does not cover defects arising from faulty maintenance, incorrect mounting, alterations without consent, improper repairs, ordinary wear and tear, or deterioration.