Política de privacidad
Last updated: November, 2023
This Privacy Policy describes how Ortofon A/S (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ortofon.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
If you have any questions in relation to this privacy policy or our processing of personal data, please contact us via support@ortofon.dk.
Data controller:
Ortofon A/S
Stavangervej 9
4900 Nakskov, Denmark.
Company registration number (CVR): 1701 5028
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Which personal data is collected and processed and for what purposes?
We collect and process the following personal data and for the purposes described in this privacy policy.
User and contact information
We collect and process the contact information you give when you purchase a product or service offered by us. We process your contact information to confirm and delivering the purchased products or services. In addition, we collect your user and contact information to be able to forward marketing material in the form of newsletters provided that you have consented to this.
Recruitment
We collect and process the contact, educational and work related information you give when you send unsolicited application to us. We process your contact, educational and work related information for recruitment purpose provided that you have consented to this.
In addition, we use cookies to collect your information to enable your use of and access to our website via computer, tablet, phone and other devices. To learn more about our use of cookies, please read our Cookie policy.
On which legal basis do we process your personal data?
We process your personal data based on your consent to our collection and processing pursuant to this privacy policy when you sign up for our newsletters or browse our website as described above. Consentbased processing of your personal data is governed by article 6(1)(a) of the General Data Protection Regulation (GDPR).
In addition, we also process your personal data when this is necessary for the performance of a contract to which you are a party, for example when you buy one of our products or services. Processing of your personal data for performance of a contract purposes is governed by article 6(1)(b) of the General Data Protection Regulation (GDPR).
Who is your personal data disclosed to?
Generally, we do not disclose your personal data and treat in confidence any personal data you have given us. We will however disclose your personal data to third party business partners (“Business Partners”) as describe in the following:
Third party transportation partners
We collaborate with United Parcel Service (UPS) Logistics company, where we disclose your personal data to our partner should you have purchased one of our products or services in order for them to make the delivery.
UPS may process your personal data solely for the purposes necessary to provide the product or service they have committed to deliver to you pursuant to their agreement with us.
Online payment service providers
If you have purchased a product or service on our website, we will disclose your personal data and payment information to an online payment service provider Shopify Payments for payment purposes.
Please note that we are not responsible for a Business Partner’s or any third party’s breach of the laws governing the processing of personal data applicable from time to time. We recommend that you always read our Business Partner’s or third party’s privacy policy.
How long do we store and process your personal data?
We store your personal data for a duration of 6 months, or for as long as necessary for the above purposes. Personal data that is no longer necessary for the above purposes will be deleted or anonymised.
Your influence on our processing of personal data
You may at any time request access to the personal data we process about you, and you are entitled to receive a copy hereof.
You may at any time update or modify the user or contact information you have given us.
You may withdraw your consent to our processing of your personal data at any time. However, if you withdraw your consent, this will not affect the legality of any data processing prior to the consent withdrawal. Please note that certain personal data, such as name, email and postal address, is required for you to be part of the network and to purchase our membership packages.
Should you wish to update your contact information or to withdraw your consent to a specific processing, please contact us at support@ortofon.dk.
You may request that we transmit your personal data to you or to another data controller pursuant to applicable law.
You may object to our processing of your personal data or request that we delete any personal data, we have on you in whole or in part, or that we process your personal data only to a limited extent.
If you would like to make use of any of the above rights, or if you have any questions on our processing of your personal data, please contact us at support@ortofon.dk.
Your right to file complaint
If you deem it appropriate, you are entitled to complain about our processing of your personal data. Such complaint must be submitted to the Danish Data Protection Agency (Datatilsynet). Contact information for the Danish Data Protection Agency can be found here: https://www.datatilsynet.dk/om-datatilsynet/kontakt/.
If you believe that our processing of your personal data is not legal, we urge you to contact us to discuss the matter and jointly find a satisfactory solution.
Other websites
We may on our website link to other third party websites. Should you click on links to such websites, you will access websites that are out of our control and not comprised by this privacy policy. We recommend that you always read other websites' privacy policies.
Our right to amend this privacy policy
We reserve the right to amend this privacy policy. We will notify you of any amendment to this privacy policy subject to applicable law, and we will publish a revised version of the applicable privacy policy on our website.
We recommend that you regularly review and keep up to date with our privacy policy, including that you check for amendments hereof.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@ortofon.dk or contact us at Ortofon, Stavangervej 9, 4900 Nakskov, Denmark.